Overview of Actionable Article Types in ScreenSteps

ScreenSteps allows you to create different types of actionable articles to address various informational and procedural needs. Each article type is designed to help users find answers, follow steps, or make decisions efficiently.

• Actionable articles are structured to respond to specific questions or requests.
• Choosing the right article type depends on the nature of the information and the user's needs.

Key Article Types

Reference Articles

Reference articles provide informational content without requiring the reader to take specific actions. They may include explanations, tables, or general information that users can consult as needed.

• Best for sharing facts, definitions, or background information.
• Not designed for guiding users through tasks.

Step-by-Step Articles

Step-by-step articles guide users through a process using clear, sequential instructions. These articles often include phrases like "click here" and may use screenshots to illustrate each step.

• Ideal for tasks that require users to follow a specific sequence of actions.
• Helps users complete procedures accurately.

Checklist Articles

Checklist articles break down a task into a series of items that users can check off as they complete them. This format is useful when a process involves multiple, non-sequential tasks.

• Useful for tasks that involve several independent actions.
• Allows users to track their progress through a list.

Checkpoint Articles

Checkpoint articles are for lengthier articles. They allow you to create a "Click to Continue" option so that readers can't zoom through the article. This option is available in the Workflow article type.

• Best for processes with several lengthier steps.
• Prevents readers from skimming through lengthy procedures without reading important steps.

Workflow (Decision Tree) Articles

Workflow articles, also known as decision tree articles, help users navigate complex processes that depend on their choices or specific situations. These articles may include branching paths or "click-to-continue" options to guide users based on their responses.

• Best for processes with multiple possible outcomes or decision points.
• Guides users through customized paths based on their needs.

Background: Article Creation Options in ScreenSteps

When creating content in ScreenSteps, you typically choose between two main formats: article and workflow. Each format supports different ways of presenting information, such as reference, checklist, or step-by-step instructions. Workflow articles provide additional tools for building decision trees and interactive experiences.

• ScreenSteps supports both simple and complex article structures.
• Workflows enable interactive, decision-based guidance.

Why Article Types Matter

Selecting the appropriate article type ensures that users receive information in the most effective format for their needs. Matching the article type to the user's question or task improves clarity and usability.

• Improves user experience by providing clear, relevant guidance.
• Helps users find answers or complete tasks efficiently.