Overview of Articles in ScreenSteps
An article in ScreenSteps is a content unit that holds information, explanations, or instructions on a specific topic. Articles are the primary place where knowledge is documented and shared within the ScreenSteps platform.
- Articles are the main containers for content in ScreenSteps.
- They can provide foundational knowledge, actionable steps, or general information.
ScreenSteps Content Hierarchy
ScreenSteps organizes content in a structured hierarchy to help users find information efficiently. The hierarchy is as follows:
- Category: The top-level grouping on the homepage.
- Manual: Located within a category, grouping related chapters.
- Chapter: Found within a manual, organizing related articles.
- Article: The lowest level, containing the actual content.
- Articles are nested within chapters, which are inside manuals, all under categories.
- This structure helps users navigate from broad topics to specific information.
Purpose and Types of Articles
Articles serve different purposes depending on the type of knowledge being shared:
- Foundational articles explain concepts or provide overviews (e.g., "Overview of Credit Cards").
- FAQ articles answer common questions (e.g., "What is this thing?").
- Procedural articles describe how to complete specific tasks (e.g., "How do I do this thing?").
- Each article should focus on a single topic or question.
- Splitting content into specific articles makes information easier to find and use.
Best Practices for Creating Articles
Effective articles are focused and specific. Avoid combining unrelated topics or procedures into one article. For example, instead of one broad troubleshooting article, create separate articles for each specific issue (e.g., "How to troubleshoot error X" and "How to troubleshoot error Y").
- Keep each article focused on a single subject or question.
- Organize variations or related steps within the same article if they address the same core question or request.
- Specific articles improve clarity and make it easier for users to find relevant information.