Overview: Workflow Articles vs. Standard Articles

Workflow articles and standard articles are two different formats used to present information and instructions. Understanding the distinction between them helps in choosing the right format for different types of content.

• Workflow articles are designed for complex procedures with decision points.
• Standard articles are best for straightforward, linear instructions.

Key Terms

Workflow Article: An article format that organizes information into steps with checkpoints, often including "if/then" scenarios or branching paths with decision trees.
Standard Article: An article format that presents a simple, sequential set of instructions without deviations or complex scenarios.

• Workflows use decision trees and checkpoints to break tasks into manageable parts.
• Standard articles follow a single, uninterrupted sequence.

When to Use Each Format

Use a standard article when the procedure is straightforward and does not require the user to make decisions or handle multiple scenarios. Use a workflow article when the procedure is complex, involves decision points, or can be broken down into smaller, logical chunks.

• Workflows clarify complex or lengthy procedures.
• Standard articles are ideal for simple, step-by-step tasks.