- Click "I need an article"
This button can be found throughout the site.
- Complete and Submit the form
- Enter question and details.
- Click Submit
- Click Okay to exit out of the confirmation screen
How End Users Submit an Article Request
Updated on
Managing Articles
Article Management 40
- What is an Article?
- How to Create an Article
- How to Duplicate an Article (Make a Copy)
- What's the Difference Between a Published and Draft Article?
- How to Archive or Remove an Article
- How to permanently delete an article
- What's the Difference Between Removing and Archiving an Article?
- How to Create an Uncategorized Article
- How to Copy the Article's Published URL from Content Management Area
- How to View the Published URLs of an Article
- How to show (publish) or hide (unpublish) an article?
- Recovering an article from Archived (i.e. the trash)
- How do I publish a draft version of an article (i.e. update changes to a published article)?
- What are article aliases (e.g. referencing same article in multiple place)?
- How to Reference an Article (i.e. make the same article appear in multiple chapters)
- What's the Difference Between Reference, Duplicate (i.e. Copy), and Move Article?
- How to Move an Article to Another Chapter
- Is an Article Published Once it is Approved?
- The Purpose of an Article
- How to Change the Position of an Article Within a Chapter
- How to add an article to a manual from the All Articles list
- How to see where an article is being used in your account
- How do I find unpublished articles?
- How to Search for an Article in the Content Management Area
- If we're moving articles to different chapters within the same manual do we still need to add redirects?
- How to Rename an Article
- What are Uncategorized Articles?
- How to exclude an article from search results
- How to Move an Uncategorized Article to Manual
- Improving article search results for specific terms
- How to create a new article using the Author Action Panel
- Bookmark Your ScreenSteps Admin Area
- Overview of Creating a Style Guide
- How to Add/Remove Article Bookmarks
- Example of a Style Guide for "How do I..." questions
- Example of a Style Guide for Checklist Procedures
- Example of a Style Guide for Workflow articles
- ScreenSteps Maintenance Guide
- What is the Author Action Panel and How is it Used?
- Assigning Articles or Changing Status using the Author Action Panel
Article Revisions 4
Articles View 2
Certifying Content 10
- What is Article Certification?
- How to Track Certification for an Article
- How to Manage the Content Certification Process via Reports
- How to Certify or Recertify the Contents of an Article
- How to Assign a Process Owner OR Not Require a Process Owners for Article Certification
- How to Set a Default Certification Cadence
- How to set the certification expiration of an article to a specific date
- How to Update Default Settings for Certification: Renewal Cadance or Requiring a Process Owner
- How to Assign a Process Owner for Certifying Articles
- What is Content Certification and How is it Used?
Tags 7
Bulk Actions 13
- What is Bulk Actions and What can it do?
- How to Bulk Copy Multiple Articles at Once (i.e. Bulk Actions)
- How to Move Multiple Articles to a Different Chapter at Once (i.e. Bulk Actions)
- How to Assign Multiple Articles to an Editor at Once (i.e. Bulk Actions)
- How to Change Who is Required to Certify to Multiple Articles at Once (i.e. Bulk Actions)
- How to Change the Certification Requirement for Multiple Articles at Once (i.e. Bulk Actions)
- How to Change the Article Status for Multiple Articles at Once (i.e. Bulk Actions)
- How to Add or Remove Tags to Multiple Articles at Once (i.e. Bulk Actions)
- How to Change Access Control (i.e. Restricted or Unrestricted) to Multiple Articles at Once (Bulk Actions)
- How to Change the Comment Permissions for Multiple Articles at Once (i.e. Bulk Actions)
- How to Change the Search Visibility to Multiple Articles at Once (i.e. Bulk Actions)
- How to Change the Published Status (Publish/Unpublish) of Multiple Articles at Once (i.e. Bulk Actions)
- Is it Possible to Archive/Delete Multiple Articles at Once?
Options for Users Viewing a Published Site 1
Article Requests 7
- How to Enable Article Requests for a Site
- What is the Purpose of the Article Request button and Where is it Located?
- How to Create an Article from an Article Request
- How End Users Submit an Article Request
- How to Navigate to Article Requests in your Content Management site
- How do I prioritize Article Requests
- How to Filter Article Requests by Priority
Other Resources
- Getting Started
- Organizing ScreenSteps
- Authoring Content
- Working with a Team of Authors
- Customize Your Site
- PDFs
- Admin Tasks
- User and Group Permissions
- Authentication (SSO, SCIM, SAML, Usernames, Passwords)
- Accessibility
- Migrating from Legacy to New ScreenSteps
- Integrations
- Notifications
- Browser Extension (Contextual Help)
- FAQs
- Courses