Overview of Article Certification
Article certification is a process used to ensure that specific articles in a knowledge base are reviewed and updated on a regular basis. It acts as a reminder system for content that may not be frequently accessed or that requires periodic approval, such as policy documents or rarely used procedures.
- Article certification helps maintain the accuracy and relevance of knowledge base content.
- It is especially useful for articles that are not regularly reviewed through normal usage or feedback.
Key Concepts
Not all articles require certification. Frequently used articles often receive updates through user feedback and do not need scheduled reviews. Certification is most beneficial for content that is less visible or subject to compliance requirements.
- Certification is optional and should be applied selectively.
- You can assign specific individuals to certify articles.
- Articles like policies or infrequently accessed guides are good candidates for certification.
Why Article Certification Matters
By certifying articles, organizations ensure that important but seldom-used information remains current. Certification also provides visual cues and notifications—such as emails or dashboard alerts—when an article's review is due or its certification is expiring. This process can also help identify articles that are no longer needed.
- Certification prompts regular review of critical or compliance-related content.
- Notifications help prevent outdated information from remaining in the knowledge base.
- Periodic review can reveal obsolete articles that should be removed.