Overview of Content Certification in ScreenSteps
Content certification in ScreenSteps is a system for tracking the review and approval status of articles. It helps organizations ensure that their documentation remains accurate and up to date by marking articles as certified, expired, or untracked. Reports provide a high-level overview of the certification status across all articles.
- Certification status helps maintain content quality and compliance.
- Reports offer a summary of which articles are certified or need attention.
Background: The Role of Reports
Reports in ScreenSteps provide a snapshot of the certification process. They allow users to:
- See which articles are certified, expired, or untracked.
- Identify articles that are about to expire within the next seven days.
- Filter articles by certification status or ownership.
- View percentages and lists for each certification category.
- Reports help teams monitor the health of their documentation.
- Filtering and percentages support prioritization of review efforts.
Why Content Certification Matters
Maintaining certified content ensures that users have access to accurate and reliable information. The certification process helps organizations:
- Stay compliant with internal or external standards.
- Quickly identify articles that need review or recertification.
- Assign responsibility for keeping content up to date.
- Certification supports trust in documentation.
- Regular review cycles reduce outdated or incorrect information.
Key Terms
Understanding the following terms is essential for managing content certification:
- Certified: The article has been reviewed and approved.
- Expired: The article's certification has lapsed and needs review.
- Not Being Tracked/None: The article is not included in the certification process.
- Unassigned Owner: The article does not have a designated owner responsible for certification.
- Each status indicates the current review state of an article.
- Unassigned articles may require attention to ensure accountability.