Overview of Content Certification

Content certification is a method used to ensure that articles remain accurate and up to date. By establishing a regular review schedule, organizations can systematically verify that their documentation reflects current practices and information. This process is especially valuable for articles that are not referenced often, as it helps prevent outdated or incorrect content from persisting unnoticed.

• Content certification supports ongoing article accuracy.
• It introduces a structured approach to content review.

Key Concepts and Terms

Certification Cadence: The frequency at which an article is scheduled for review.
Process Owner: The individual responsible for reviewing and certifying an article.
Certification Status: An indicator showing whether an article is up to date or requires review.

• Cadence determines how often articles are checked.
• Process owners are accountable for content accuracy.
• Status helps track which articles need attention.

Why Content Certification Matters

Maintaining certified content ensures that users can trust the information provided. Certification is particularly important for articles that are used infrequently or only during certain times of the year. By setting review dates ahead of expected use, organizations can ensure that content is accurate when it is needed most.

• Reduces the risk of outdated information being used.
• Improves user confidence in documentation.
• Supports compliance and quality standards.

Background: How Certification Is Managed

Each article can have its own process owner and review cadence. Certification settings, such as expiration dates, are typically managed on a per-article basis, but batch editing options exist for efficiency. Certification status is visible in reports and article listings, making it easy to monitor which articles need review. When articles are updated, they can be recertified to reflect their current status.

• Certification can be managed individually or in bulk.
• Status visibility aids in tracking and accountability.
• Recertification aligns with content updates.