Request a New Account URL

Email [email protected] with:

1. Your current account name
2. The new account name
3. Confirmation you understand the change implications
4. When you want the change made

Understand the Impact

• All external links to your account will break
• Internal knowledge base links will not break

Example URL Change

For existing URLs, only the account name will change. For example, assuming your account name is companya you might have the following URL for an article:

https://companya.screenstepslive.com/m/administering/l/288299-how-do-i-change-my-account-url

If you change the account name from companya to companyb the help subdomain changes to docs but the rest of the URL remains the same:

https://companyb.screenstepslive.com/m/administering/l/288299-how-do-i-change-my-account-url