Understanding ScreenSteps Knowledge Hub Reporting
The ScreenSteps Knowledge Hub provides reporting features that allow administrators to analyze how employees interact with knowledge content. By examining user activity, organizations can gain insights into which resources are most useful and identify opportunities to improve the knowledge base.
- Reporting helps track employee engagement with content.
- Insights from reports can guide improvements to articles and guides.
Background: What Reporting Reveals
ScreenSteps reporting allows administrators to see which articles and guides are most popular, which users are most active, and what search terms are being used. This data can highlight:
- Popular content that is frequently accessed.
- Users who engage most or least with the knowledge base.
- Common search terms and whether they lead to successful results.
- Reports can identify gaps in content or search effectiveness.
- Unsuccessful searches may indicate missing or poorly titled articles.
Why It Matters
Analyzing reporting data helps organizations improve their knowledge base by:
- Identifying which articles need better titles or content to match user searches.
- Recognizing training needs if employees use ineffective search queries.
- Encouraging greater adoption by understanding usage patterns.
- Continuous review of reporting data supports ongoing optimization.
- Improved content leads to better employee self-service and efficiency.
Key Terms
Familiarity with the following terms will help in understanding Knowledge Hub reporting:
- Knowledge Hub: The central location in ScreenSteps where organizational knowledge is stored and accessed.
- Reporting: Tools and dashboards that display data about user activity and content usage.
- Search Queries: The words or phrases employees enter to find information.
- Article Hits: The number of times an article or guide is viewed or clicked.
- Understanding these terms is essential for interpreting report data.
- Search queries can reveal how users look for information.