Overview of Using ScreenSteps to Roll Out New Technology

Rolling out new technology in an organization often presents significant challenges. Employees may feel uncomfortable or resistant due to unfamiliar interfaces and changes to established processes. ScreenSteps is a platform designed to ease this transition by providing structured learning resources and accessible guidance, helping employees adapt to new systems more confidently.

• New technology rollouts can disrupt routines and cause anxiety among employees.
• ScreenSteps offers tools to support smoother adoption of new technology.

Background: Challenges of Technology Adoption

When organizations introduce new technology, employees often struggle with:

• Learning unfamiliar interfaces and navigation.
• Adapting to new or revised processes and procedures.
• Letting go of old habits and ways of working.

Traditional training methods, such as live webinars or group sessions, may not be effective because employees are distracted, pressed for time, or unable to attend. This can lead to poor adoption rates and frustration.

• Change can create resistance and confusion.
• Traditional training formats may not fit employees’ schedules.

How ScreenSteps Supports Technology Rollouts

ScreenSteps addresses common rollout challenges by providing:

• On-demand courses and video overviews that employees can access at their convenience, allowing them to learn at their own pace.
• High-level process overviews to help users understand the big picture before diving into details.
• Comprehensive guides that incorporate both procedural steps and decision points, making complex tasks clearer and easier to follow.
• Contextual help via Sidekick, which places relevant instructions directly within the new technology platform, reducing the need to search for help elsewhere.

For example, if an employee is using a new CRM system, they can access ScreenSteps guides right next to the application, ensuring they have immediate support as they learn.

• ScreenSteps enables self-paced, accessible learning.
• Guides can be tailored to include all necessary procedural details.
• Sidekick ensures help is available exactly where and when it’s needed.

Why It Matters

Effective technology rollouts are critical for organizational success. By reducing confusion and resistance, ScreenSteps helps employees become comfortable and proficient with new systems more quickly. This leads to higher adoption rates, fewer errors, and a smoother transition overall.

• Successful adoption of new technology improves productivity.
• ScreenSteps reduces training friction and supports ongoing learning.

Key Terms

Understanding the following terms will help clarify how ScreenSteps supports technology rollouts:

• Courses: Structured learning modules that introduce users to new technology and processes.
• Guides: Written instructions or reference materials that outline how to perform specific tasks.
• Procedures: Detailed explanations of processes, often including decision points and required confirmations.
• Sidekick: A ScreenSteps browser extension that provides contextual help and access to guides directly within the new system.
• Courses, guides, and procedures are central to ScreenSteps’ approach.
• Sidekick delivers help at the point of need within the application.