Overview of ScreenSteps Usage

ScreenSteps is a knowledge management platform designed to help employees quickly access and use organizational information in their daily work. It organizes content in a way that supports both learning foundational concepts and finding actionable answers when needed.

• ScreenSteps helps employees find and use information efficiently.
• It supports both foundational learning and on-the-job reference.

Background: The "Find and Follow" Approach

ScreenSteps emphasizes a "find and follow" methodology, aiming to make information easily searchable and actionable. Employees are encouraged to search for what they need and follow the provided guidance, whether answering questions or performing tasks.

• The platform prioritizes quick search and retrieval of information.
• Employees can use search to find answers in seconds.

Why It Matters

ScreenSteps supports organizations by:

• Providing immediate access to operational knowledge, reducing time spent searching for answers.
• Facilitating foundational learning through courses that introduce new concepts and technologies.
• Ensuring employees are kept up-to-date with the latest procedures and updates via notifications.
• Efficient knowledge access improves productivity.
• Courses and notifications help maintain up-to-date understanding.

Examples of ScreenSteps in Action

Employees might use ScreenSteps to:

• Search for how to perform a specific task, such as scheduling an internal transfer.
• Learn about new technologies or procedures through structured courses.
• Receive and acknowledge updates about changes in operational processes.
• ScreenSteps is used for both immediate answers and ongoing learning.
• It supports communication of updates and changes within an organization.

Key Terms

Understanding the main components of ScreenSteps is essential:

• Manuals, Chapters, and Articles: Content is organized hierarchically, making it easy to browse or search for specific information.
• Knowledge Hub: The central location where employees can search for and access all available content.
• Sidekick: A browser extension for Chrome and Edge that provides contextual help and quick access to knowledge resources within other web applications.
• Courses: Structured learning modules that introduce foundational concepts, often including videos and articles.
• Notifications: Updates and announcements about new procedures or important changes, delivered directly to employees.
• ScreenSteps uses a structured approach to organize information.
• Extensions and notifications enhance accessibility and communication.