Overview of a ScreenSteps Account

A ScreenSteps account is the primary organizational structure for a company using the ScreenSteps platform. It serves as the central hub where all administrative and content management activities begin. Each company that signs up for ScreenSteps receives its own unique account, which determines the URLs used for accessing administrative and published content.

• A ScreenSteps account is the top-level container for a company's knowledge management.
• The account name is reflected in the URLs used to access ScreenSteps.

Account and Site Structure

Within a single ScreenSteps account, organizations can create multiple sites. Each site can serve a different audience, have its own branding, and be accessed through a unique URL. For example, a company account for Kroger might include sites for Kroger, Ralphs, and Smiths, each with its own published URL.

• Multiple sites allow for tailored knowledge bases within one account.
• Each site can be public or private, depending on the intended audience.

User Roles and Permissions

ScreenSteps supports different user roles to manage access and responsibilities. An account admin has full control over the entire account, including creating sites and managing users. Site admins and users can be restricted to specific sites, allowing for more granular control over who can view or edit content within each site.

• Account admins manage the overall account and all sites within it.
• Site admins and users can be limited to specific sites.
• Permissions help ensure the right people have access to the right content.

Why It Matters

Understanding the structure of a ScreenSteps account is essential for organizing knowledge effectively. By leveraging accounts, sites, and user roles, organizations can create tailored knowledge bases for different teams or audiences, control access, and maintain consistent branding across multiple sites.

• Proper structure supports efficient knowledge management.
• Multiple sites and roles enable flexibility for diverse organizational needs.
• Clear understanding of accounts and sites helps in planning and scaling knowledge initiatives.

Key Terms

Account

The account represents the overall organization within ScreenSteps. It is associated with a unique URL, such as kroger.screensteps.app, which is used to access the administrative area.

Site

A site is a sub-division within an account and functions as a knowledge base or website. Multiple sites can exist within a single account, each with its own URL (e.g., kroger.screenstepslive.com, ralphs.screenstepslive.com).

Admin Area

The admin area is accessed via the account URL and is where users manage sites, users, and permissions.

Published View

The published view is the public or private-facing website for each site, accessible via a separate URL.

• Accounts can contain multiple sites, each with its own content and branding.
• Sites are the primary way to organize and present knowledge to different audiences.