ScreenSteps Help

How to Assign and Set the Status of an Article

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Viewing the Article List

  1. Hover your mouse on the article > Click the dropdown arrow
    1. Hover your mouse on the article
    2. A dropdown arrow appears under Assignee and Status
  2. Select Assignee and/or Status

Viewing the Article Preview

  1. Navigate to Details Tab in Article Preview
    1. Click the article title.

    2. Select the Details tab.

     

  2. Assign and set the status of an article
    1. Find the Properties section.
    2. Click the Assigned to dropdown,to select a person.
    3. Click the Set status dropdown, to set the articles current status.
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