Overview of ScreenSteps Allowlist Domains and Public IP Addresses
ScreenSteps uses specific domains and public IP addresses to deliver content, enable administrative functions, and support authoring tools. Understanding these allowlist requirements is essential for organizations that manage network security and firewall settings to ensure uninterrupted access to ScreenSteps services.
Background: Why Allowlist Domains and IP Addresses Matter
Organizations often use firewalls to restrict access to only trusted domains and IP addresses. ScreenSteps requires certain domains and IP addresses to be allowlisted so that users can access content, videos, and administrative features without interruption. This is particularly important for companies with strict network security policies.
Public KB Allowlist Domains
The following domains are used to deliver content for the public-facing KB for a ScreenSteps site:
- assets.screensteps.com
- assets2.screensteps.com
- media.screensteps.com
- media2.screensteps.com
- maxcdn.bootstrapcdn.com
- fonts.googleapis.com
- fonts.gstatic.com
- api.k-n.io
If your account is using the ScreenSteps video streaming feature you also need to allow the following:
- *.video.screensteps.com
Admin Center Allowlist Domains
| Admin Center | Legacy Admin Center | Using Video Feature |
|---|---|---|
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IP Addresses
The IP addresses below can be used to provide Allowlist rules for access to internal or 3rd party services by ScreenSteps servers.
We will do our best to keep this page up to date, but it is possible that changes will be made to the Public IP addresses ScreenSteps uses without advanced notice.
| Name of the IP addresses | Instruction |
|---|---|
| Cloudflare IP addresses | ScreenSteps is served via the Cloudflare CDN which maintains a list of IP addresses. |
| Amazon Web Services (AWS) IP addresses | ScreenSteps stores files on Amazon S3 which maintains a list of IP addresses. |
ScreenSteps Desktop Authoring Tool
If your company firewall settings require domains to be added to an allowlist then you will need to add the following domains to the list:
- *.screenstepslive.com: The * represents your ScreenSteps account name.
- *.screensteps.com: ScreenSteps delivers media files from media.screensteps.com and other files using other subdomains of the screensteps.com domain.
- www.bluemangolearning.com: ScreenSteps checks this domain for updates to the desktop software.
ScreenSteps Desktop uses port 443 for secure connections.